1. Introduction
This Privacy Policy describes how Velocity Telecom manages the collection, storage, and use of information provided by visitors and customers. The document is intended to ensure transparency and clarity regarding the ways data is handled when using our website and services. By accessing the site, users acknowledge that their information may be processed in line with the practices outlined here. The content of this policy is regularly reviewed and updated to reflect changes in legislation and best practices. All sections have been written in a neutral and informational style for ease of understanding.
2. Information We Collect
We collect limited categories of information to provide and improve mobile & internet plans in the UAE. This may include data submitted through contact forms such as name, email address, phone number, and message details. In addition, technical information such as browser type, IP address, and device identifiers may be logged automatically for security and analytics. We do not collect sensitive categories of information that are unrelated to the delivery of our services. All collected information is handled with care and stored using secure methods.
3. How We Use Information
The information collected is used only for specific and legitimate purposes. This includes responding to customer inquiries, managing service requests, and providing relevant updates when requested. Technical data may be used to improve website functionality, optimize performance, and ensure security of our systems. As a mobile telecom provider, we handle inquiries in line with clear procedures to maintain transparency. No personal details are shared with third parties unless required for providing core services, such as technical support or secure hosting.
4. Data Storage and Security
All personal information is stored using secure servers and technologies designed to prevent unauthorized access. Industry-standard measures are applied to ensure that information remains protected during transmission and storage. Access to customer details is restricted only to authorized staff with a legitimate purpose. Data is retained only for as long as it is necessary to deliver requested services or comply with applicable requirements. Once data is no longer required, it is securely removed from our systems.
5. Data Sharing and Third Parties
We do not sell or trade personal information to external parties. In limited cases, trusted partners may be engaged to assist in technical support, hosting, or communication services. In these cases, such partners are required to handle information in compliance with applicable data protection standards. Information is shared only when necessary for service delivery and under appropriate safeguards. At all times, customer privacy remains a top priority in any partnership.
6. Cookies and Analytics
Our website may use cookies to enhance user experience and improve navigation. These cookies help remember user preferences, support basic functionality, and provide anonymous statistics. Analytics tools may also be applied to monitor general traffic patterns and optimize site performance. Users can control cookie preferences through their browser settings, including disabling cookies if desired. Disabling cookies may limit access to certain website features, but core functions will remain accessible.
7. Your Rights
Users have the right to request access to their personal information stored in our systems. They may also request correction of inaccurate data or removal of details that are no longer necessary for service delivery. Requests will be handled in a structured manner and responded to within reasonable time frames. While we aim to provide full transparency, we avoid including legal terms that could create complexity for general users. These rights apply to all users of our fast speed mobile telecom UAE services, ensuring that personal data is always managed with clarity and care.
8. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in practices, technologies, or legal requirements. The updated version will always be available on this page with a revised date. Users are encouraged to review the document regularly to stay informed about how their information is handled. Continued use of the site following updates indicates acknowledgment of the revised terms. Any significant changes will be explained in clear language.
9. Contact Information
If you have any questions about this Privacy Policy or how your data is processed, please use the following contact details:
Address: Burjuman - 112 12C St - Bur Dubai - Al Hamriya - Dubai - UAE
Phone: +971559176182